To provide users with a flexible, yet robust foundation to meet their individual needs, OnBase OnLine provides three service levels:

• Network Availability (99.5%) allows end users to mitigate risks associated with network service failures within OnBase OnLine's primary hosting facility.
  
• Application Availability (99.5%) allows end users to mitigate risks associated with failures that prevent documents from being retrieved via the OnBase ECM software.
  
• Processing Availability (99.5%) allows end users to mitigate risks associated with failures that prevent documents from being processed via the OnBase ECM software.